Explore the evolving landscape of returns in the retail industry as major retailers, including Zara, Neiman Marcus, and DSW, shift their return policies. Rising costs associated with returns, such as transportation expenses and excessive touches, have compelled retailers to reevaluate their strategies. Learn how retailers are navigating these challenges and finding sustainable solutions to balance customer satisfaction with cost efficiency in returns management.
eCommerce returns are a major challenge for retailers, with 73% listing it as a significant issue. The billions of returns each year result in high emissions and waste, highlighting the need for sustainable solutions. Excessive packaging, inefficient processing, and transportation expenses all contribute to the environmental threat posed by returns.
COVID-19 has significantly impacted retailers. Nearly 25% of retailers and restaurants are rated with a 50% chance of defaulting on their debts.
Consumers can take advantage of historic deals this holiday season, especially across categories like electronics, sporting goods, and appliances. Shoppers should check returns policies for holiday-specific updates with a discerning eye.