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Report

2023 Impact Report

Retailers grapple with a growing returns dilemma with a staggering $743 billion in returns in 2023. goTRG's 2023 Impact Report reveals how reverse logistics is essential in mitigating these challenges. Returns have escalated costs for retailers, urging a pivot towards less consumer-centric policies and partnerships with third-party return providers like goTRG. Our innovative strategies ensure returns are profitable and eco-friendly, countering rising rates and unpredictable consumer behavior.

goTRG's commitment to Team, Innovation, Partnership, and Sustainability powers our mission. We foster a nurturing team environment, drive the retail sector forward through technological advancements, and cherish partnerships that align with our vision. Our sustainability ethos is interwoven with our operations, emphasizing a circular economy to minimize waste and emissions.

In 2023, we processed 49.5 million pounds of refurbished and recycled items, reinforcing our dedication to reducing environmental impact. Our report highlights the vital role of reverse logistics in the supply chain, presenting data-driven evidence of our positive influence on the economy and the planet.

Discover more about our journey, values, and the strides we're making in sustainable returns management in our full 2023 Impact Report.

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Retailers’ Challenges, Perspectives, and Evolving Strategies for 2023

February 21, 2023

Retailers face a major challenge with costly returns, which amounted to $816 billion in 2022. To address this, they are investing in reverse logistics and technology, changing policies, and partnering with third-party providers. goTRG offers solutions for higher resale margins in various categories.

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2023 Impact Report

February 13, 2024

goTRG's 2023 Impact Report examines the effects of returns on the economy and the environment.

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Thought Leadership Report: How we leverage recommerce to increase retail profits

May 6, 2021

Here, we discuss the secondary market evolution and how goTRG leverages re-commerce opportunities to optimize recoveries and retail profits.

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