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Our story

We’re on a Mission to Solve Returns

In 2023, $744 billion of returns were made in the US. Return rates continue to climb, placing a significant burden on retailers and the environment. For over 15 years, we’ve helped retailers and brands solve returns with a world-class team devoted to technological innovation and environmental responsibility.

In 2008, goTRG emerged as the first end-to-end returns solution, combining SaaS, supply chain, and ReCommerce verticals under one roof to maximize returns potential. Over the past decade, we have assembled a team of engineers, developers and retail professionals, to solve some of retail’s largest problems and transform the management of retail returns into a profitable and sustainable business opportunity. We have a demonstrated track record and a proven model in partnership with the world’s largest retailers and manufacturers.

See how we’ve made an impact

Our Values

Team

At the heart of our mission to solve returns is our unwavering commitment to our team. We value hard work and we work urgently and with determination to drive outcomes. We work smart and ask questions, plan our goals, and follow through. We embrace growth by listening, learning, and putting our egos aside to make room for better ideas. We prioritize our people, fostering a culture of well-being, positivity, and meaningful connections, within and beyond working hours.

Innovation

We are a collective of dedicated returns experts driven by a commitment to redefine retail through cutting-edge technology and data-driven innovations. Our shared vision compels us to continuously challenge the conventions of traditional processes, inspiring each other to tackle one of retail’s greatest problems: returns.

Partnership

We believe in the essence of genuine partnership, where mutual alignment of goals and shared financial interest drive our collaborations. Our commitment lies in empathizing with our partners' challenges and tailoring solutions that enhance and optimize their reverse supply chain and solve their returns problems.

goTRG team cleaning up a local beach

Sustainability

Our commitment to sustainability is at the core of our mission. We recognize the pressing need to participate in a circular economy and to reduce both the physical and environmental waste generated by returns.In a world marked by excessive consumption, our approach emphasizes the imperative of reuse and recycle.

Demonstrated Results

99.1%
waste avoidance of returns
46.8M
items processed in 2023.
$2B+
of additional revenue realized in the past year

Environmental Impact

1M+
miles of unnecessary transportation eliminated
49.9M
pounds spared from landfills
32MT+
of CO₂ emissions stopped

See all the ways we have made an impact when it comes to supporting our teammates, communities, and planet through transformative returns management solutions.

Get our impact report

Awards and Recognition