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Returns Report: 2024 Holiday Edition

Get insights into the 2024 holiday retail landscape! This report explores how inflation, AI adoption, election uncertainty, and rising inventory levels are shaping retailer strategies. Discover key trends, fraud challenges, and innovative approaches to managing returns and driving sales this season.

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Articles

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Retail Return Fraud Grows Rampant: Insights from goTRG's Spring 2024 Survey

Retail return fraud is soaring, costing retailers $101 billion in 2023. Rising issues like wardrobing and ORC are forcing stricter policies and new tech to balance fraud prevention and customer satisfaction.

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Breaking Barriers and Shattering Ceilings: Women at the Forefront of Supply Chain & Reverse Logistics

Commemorating International Women’s Day 2024 by examining how women in supply chain and reverse logistics have reshaped the industry.

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RMA Meaning: What is an RMA and why is it important for SMB retailers and marketplace sellers?

Mastering RMA: A guide to returns for SMB brands and 3P sellers

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RMA Software: What is the Best Reverse Logistics SaaS for Enterprise Retailers and Manufacturers?

The leading RMA software and reverse logistics SaaS for enterprise retailers and manufacturers.

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RMA Return Process: 6 Best Return Management Practices for Retailers, Brands, and 3P Marketplace Sellers

Master RMA returns for eCommerce success. Discover best practices and innovative solutions to achieve a competitive advantage.

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Recap of goTRG at NRF 2024: Retail’s Big Show

Leading returns solution provider, goTRG attends NRF 2024 and participates in engaging panel discussion shaping the future of retail returns management.

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Join goTRG at NRF 2024: Retail’s Big Show in NYC

Leading returns solution provider takes part in NRF 2024, retail’s flagship event shaping the future of reverse logistics and returns management.

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Reports

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goTRG & SupplyChainBrain: Retail Returns Sustainability Report 2024

Unlock insights from 250 US retailers on sustainable retail returns. Discover trends, challenges and strategies for eco-conscious practices.

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goTRG & SupplyChainBrain: Retail Returns Sustainability Report 2024

Unlock insights from 250 US retailers on sustainable retail returns. Discover trends, challenges and strategies for eco-conscious practices.

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goTRG Return Fraud Survey Report: Spring 2024

A deeper look into retail's escalating returns fraud issue with insights gleaned from goTRG's survey of more than 400 U.S. retailers.

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goTRG Report: 2023 Returns Insights and 2024 Forecast

To tackle the $743 billion return problem, retailers are exploring new strategies and partnerships to curtail returns and return fraud.

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2023 Impact Report

goTRG's 2023 Impact Report examines the effects of returns on the economy and the environment.

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Returns Report: 2023 Holiday Predictions

Report on retail returns during the holiday season and what to expect for 2023. goTRG surveyed 500 US-based retailers to uncover trends, challenges, and strategies for handling returns.

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What Retailers Really Want – Returns Management Edition – Fall 2023

E-commerce return rates are high and problematic for the environment and finances. Entrepreneurs and investors seek sustainable solutions that align with retailers' needs. This report offers insights into the current state of returns management.

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Case Studies

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goTRG’s Reverse Supply Chain Efficiency Cuts Returns Costs by 19%

Learn how a national home improvement retailer recovered 19% of returns management costs monthly by eliminating inefficiencies at every touchpoint.

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Global Online Marketplace sees Faster Refunds and Higher Recoveries with goTRG’s Third-Party Seller Returns Management Solution

Learn how a multinational omnichannel retailer improved returns recovery by 10%.

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goTRG’s Custom Computer Configuration and Repair Services Boosts Sales and Sustainability

Learn how a brand boosted sales by $10M and reduced carbon footprint by goTRG's supply chain services.

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Smart Algorithms Save Products from Being Sent to Landfill

Learn how a retailer improved returns recovery by 700% by using goTRG's data-driven engine to divert products to their most lucrative path.

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goTRG’s Connected Suite of Returns Management Solutions Delivers Broad Benefits for Major Home Improvement Retailer

Learn how a national home improvement retailer reduced returns processing time by 70% and recovered $10M+ in lost profits through goTRG’s fully managed returns solutions.

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goTRG’s TV and Computer Repair Programs Open New Profit Avenues and Reverse Logistics Savings

Learn how a multinational discount retailer recovered over $17M+ in lost revenue through goTRG’s best-in-class refurbishment solutions.

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6 Million of Idle Inventory Turned to Cash

goTRG helps solve the retail returns problem by processing, refurbishing, and reselling inventory. goTRG increases retail profitability and sustainability.

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