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goTRG Report: 2023 Returns Insights and 2024 Forecast

To tackle the $743 billion return problem, retailers are exploring new strategies and partnerships to curtail returns and return fraud.

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RMA Meaning: What is an RMA and why is it important for SMB retailers and marketplace sellers?

Mastering RMA: A guide to returns for SMB brands and 3P sellers

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2023 Impact Report

goTRG's 2023 Impact Report examines the effects of returns on the economy and the environment.

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RMA Software: What is the Best Reverse Logistics SaaS for Enterprise Retailers and Manufacturers?

The leading RMA software and reverse logistics SaaS for enterprise retailers and manufacturers.

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RMA Return Process: 6 Best Return Management Practices for Retailers, Brands, and 3P Marketplace Sellers

Master RMA returns for eCommerce success. Discover best practices and innovative solutions to achieve a competitive advantage.

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Recap of goTRG at NRF 2024: Retail’s Big Show

Leading returns solution provider, goTRG attends NRF 2024 and participates in engaging panel discussion shaping the future of retail returns management.

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Join goTRG at NRF 2024: Retail’s Big Show in NYC

Leading returns solution provider takes part in NRF 2024, retail’s flagship event shaping the future of reverse logistics and returns management.

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Articles

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RMA Meaning: What is an RMA and why is it important for SMB retailers and marketplace sellers?

Mastering RMA: A guide to returns for SMB brands and 3P sellers

Read

Retail Returns: Black Friday, Cyber Monday, and the Hottest Takes on this Year's Holiday Shopping Frenzy

Brace for an uptick in retail returns after record-breaking Black Friday and Cyber Monday sales in 2023.

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Perspectives: William Alexander, Senior Transportation Manager

Meet William Alexander, the driving force behind goTRG’s thriving Transportation department. Learn more about his journey and the strategies that led to exponential growth.

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Perspectives: Veronica Arias, People Operations Manager

Meet Veronica Arias, People Operations Manager at goTRG. In this month’s Perspective blog, we learn first-hand what it means to experience goTRG’s contagious company culture.

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Perspectives: Mirlande Dominique, Cost Account Manager

Mirlande Dominique is a skilled Cost Account Manager who brings valuable insights to goTRG's business. She believes that goTRG's biggest asset is its employees, and her radiant smile illuminates the company's headquarters.

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Perspectives: Bolivar Rodriguez, Operations Planning & Forecasting Manager

Bolivar Rodriguez, the Operations Planning & Forecasting Manager at goTRG, is known as the "Swiss Army Knife" due to his expertise in data analysis. He creates models for Operations and reports for Finance and Sales, and designs pricing models for clients.

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Changes in Returns Policies: Why Major Retailers Like Zara, Neiman Marcus, and DSW Are Charging For Returns

Zara, Neiman Marcus, DSW Adapt to Rising Returns Costs with Fees & Enhanced Reverse Logistics Solutions

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Reports

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goTRG Report: 2023 Returns Insights and 2024 Forecast

To tackle the $743 billion return problem, retailers are exploring new strategies and partnerships to curtail returns and return fraud.

Read

2023 Impact Report

goTRG's 2023 Impact Report examines the effects of returns on the economy and the environment.

Read
arrow-right

Returns Report: 2023 Holiday Predictions

Report on retail returns during the holiday season and what to expect for 2023. goTRG surveyed 500 US-based retailers to uncover trends, challenges, and strategies for handling returns.

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What Retailers Really Want – Returns Management Edition – Fall 2023

E-commerce return rates are high and problematic for the environment and finances. Entrepreneurs and investors seek sustainable solutions that align with retailers' needs. This report offers insights into the current state of returns management.

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2023 Spring Survey: The Cost of Retail Returns

A report surveyed 500 US-based retailers with annual revenues of over $750 million to uncover their current returns-related priorities and strategies. The report provides insights into key challenges, emerging trends, and actionable strategies to optimize returns processes and enhance financial outcomes.

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Retailers’ Challenges, Perspectives, and Evolving Strategies for 2023

Retailers face a major challenge with costly returns, which amounted to $816 billion in 2022. To address this, they are investing in reverse logistics and technology, changing policies, and partnering with third-party providers. goTRG offers solutions for higher resale margins in various categories.

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What Is Your Returns Provider Giving You for Christmas This Year?

Many retailers are turning to returns management providers to reduce holiday return costs and recover higher profits. A survey found that 56% of retailers invest in third-party support and intelligent software. Finding the right partner is key, and an article highlights 12 gifts the best returns providers can offer this season and beyond.

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Case Studies

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goTRG’s Reverse Supply Chain Efficiency Cuts Returns Costs by 19%

Learn how a national home improvement retailer recovered 19% of returns management costs monthly by eliminating inefficiencies at every touchpoint.

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Global Online Marketplace sees Faster Refunds and Higher Recoveries with goTRG’s Third-Party Seller Returns Management Solution

Learn how a multinational omnichannel retailer improved returns recovery by 10%.

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goTRG’s Custom Computer Configuration and Repair Services Boosts Sales and Sustainability

Learn how a brand boosted sales by $10M and reduced carbon footprint by goTRG's supply chain services.

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Smart Algorithms Save Products from Being Sent to Landfill

Learn how a retailer improved returns recovery by 700% by using goTRG's data-driven engine to divert products to their most lucrative path.

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goTRG’s Connected Suite of Returns Management Solutions Delivers Broad Benefits for Major Home Improvement Retailer

Learn how a national home improvement retailer reduced returns processing time by 70% and recovered $10M+ in lost profits through goTRG’s fully managed returns solutions.

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goTRG’s TV and Computer Repair Programs Open New Profit Avenues and Reverse Logistics Savings

Learn how a multinational discount retailer recovered over $17M+ in lost revenue through goTRG’s best-in-class refurbishment solutions.

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6 Million of Idle Inventory Turned to Cash

goTRG helps solve the retail returns problem by processing, refurbishing, and reselling inventory. goTRG increases retail profitability and sustainability.

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