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Report

What Retailers Really Want – Returns Management Edition – Fall 2023

In a rapidly evolving retail landscape, 70% of retailers have partnered with return management solution providers. As investors and entrepreneurs eye the growing reverse logistics market, new returns solutions are popping up each day. But are these solutions genuinely aligned with what retailers want and need?

To find out, goTRG conducted a rigorous study, vetting responses from over 100 U.S.-based retailers with senior titles and annual revenues exceeding $750 million to better understand retailers' true expectations and needs in a returns management partner. This report offers insights that are both responsive and innovative for solving returns.

Download the full report to learn what retailers really want.

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