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Returns Disposition

Join goTRG at NRF 2024: Retail’s Big Show in NYC

As a global leader in returns management and reverse supply chain logistics, goTRG is thrilled to take part in retail’s flagship event, NRF 2024: Retail’s Big Show in New York City, January 14th to 16th. Shaping the future of reverse logistics and returns management, goTRG is excited to announce our prominent presence at NRF with our team of returns experts available for meetings and live demos at our interactive booth #5257; and our participation in a compelling panel discussion alongside top retail leaders Walmart and Lenovo, not to be missed on Monday, January 15th, from 2:45pm to 3:15pm on stage at the River Pavilion.

goTRG’s Innovative Suite of Returns Solutions

We look forward to meeting with retailers, brands, 3P marketplace sellers, and manufacturers to discuss how goTRG’s returns SaaS, reverse supply chain, and reCommerce solutions can help:

  • Enhance the post-purchase experience
  • Increase profit recoveries
  • Optimize the product returns journey
  • Reduce costs

Our dedicated team of returns experts will be onsite to showcase our innovative returns solutions and connect with fellow NRF attendees at booth #5257. Will you be at NRF 2024? If so, make sure to book a meeting to receive an exclusive demo experience by clicking on the link below:

Panel discussion on “Rethinking returns: Strategies that keep customers and shape retail’s future”

goTRG is honored to be participating in a thought-provoking panel discussion, featuring industry experts from retail giants and our esteemed clients, Walmart and Lenovo. Centered on the topic of “Rethinking returns: Strategies that keep customers and shape retail’s future,” this insightful session will be take place on Monday, January 15th, at 2:45 p.m. ET, at the River Pavilion stage.

NRF attendees will have an exclusive opportunity to learn from the best in the field. Make sure to mark your calendars!

The panel discussion will be moderated by Barron’s retail reporter, Sabrina Escobar, diving into the world of retail returns with our very own Steve Rop, the COO of goTRG; Brad Harris, Walmart’sSenior Director of Reverse Logistics Network; and David Buchanan, Lenovo’sSenior Manager of Circular Economy.

In today's rapidly evolving retail landscape, the return process is a pivotal moment in the customer journey capable of building loyalty or eroding trust. During this session, panelists will dive into how to leverage cutting-edge software to develop dynamic, financially savvy return policies that cater to evolving consumer and business needs while optimizing profitability. Exploring best-in-practice returns management strategies, the discussion will cover the strategic implementation of 'keep it' return options and seamless exchanges. Attendees will learn how to identify and reward trusted customers to transform them into brand ambassadors and positively impact their bottom line. Additionally, panelists will address the importance of navigating the intricate backend of the returns process to ensure that a company's supply chain is primed for success.

Attendees will gain insights into making smarter financial decisions, strengthening customer loyalty, and building brand equity while enhancing revenue. This engaging panel will provide insiders perspectives from industry leaders, share new insights, and offer actionable strategies that are sure to resonate with all NRF attendees.

Join us for this enlightening panel discussion that will share valuable insights, proven strategies, and practical tips on how to elevate the retail returns experience for both B2C and B2B businesses.

We look forward to seeing you there!

Meet with our team of returns experts

With 100+ years of combined experience in pioneering returns management software, supply chain solutions, and reCommerce solutions, the goTRG team is committed to solving the $816 billion returns problem as the only full turnkey returns management and reverse logistics service provider. Our booth will showcase interactive and guided demos of our end-to-end returns management solutions for enterprise retailers, small-to-medium-sized brands, and 3P marketplace sellers.

Meet with our team of experts who are here to address all your reverse logistics and returns management needs:

- Victor Irving, Juan De La Torre, and Steve Rop are your go-to experts for solving returns.

- Connect with Kenneth Kapalowski, MJ Liao, and Ashkon Ghaderi to learn about our custom product solutions to maximize profit recoveries.

- Speak with Fara Alexander for all press and media inquiries.

- Collaborate with Chuck Johnston and Olya Moskalenko for strategic partnership opportunities.

Book a meeting today by clicking on the link below:

As a platinum sponsor of this event and the press room, goTRG will be at booth #5257 on level 3. Our industry-leading returns experts look forward to connecting with you at NRF 2024!

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