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Report

Retailers’ Challenges, Perspectives, and Evolving Strategies for 2023

Retailers are more concerned with returns in 2023, due to rising processing costs. Returns reached a staggering $816 billion in 2022, according to the National Retail Federation, and remain a significant threat to retailers and their ability to sustain their businesses in the face of growing costs.

Download the report to learn why retailers are investing in reverse logistics technology, changing returns policies to be less consumer-centric, and partnering with third-party returns providers like goTRG to reduce costs and increase recoveries in 2023.

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The State of Returns: What Retailers Can Expect from Consumers in 2021

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Consumer Survey Results: Retailers that can innovate with more convenient returns options in 2021 will gain a loyal customer base for years to come.

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ReCommerce and the Secondary Market: Five Strategies to Overcome Rising Competition and Costs

October 12, 2022

Today, the demand for secondary market goods remains high. To remain competitive and recover profits on the secondary market, wholesalers have to adjust.

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2022 Spring Survey: Consumer Shopping & Returns Behavior

May 5, 2022

Here we review the latest consumer spending, shopping, and returning preferences for Spring 2022.

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