Returns are a $761 billion problem, costing retailers over sixteen percent of sales annually. Even worse, last year's sixty-one percent eCommerce growth means returns rates will continue climbing at historic levels. Unwanted items are so cumbersome for retailers and vendors that an entire returns management industry cropped up to manage them.
Third-party returns organizations provide essential services, but retailers must carefully choose the right partner to reach their business goals as more competitors emerge. Whether online, brick and mortar, enterprise-sized, or boutique brands, retailers and manufacturers must consider four factors before outsourcing returns management…
Download the report to learn the essential qualities to look for in a returns management partner.
