Blog

Most people look for jobs that directly align with their prior experience. However, Vanessa's path to goTRG was not so straightforward. In fact, it was entirely atypical.

Hundreds of disadvantaged youth and adults will have daily access to computer resources thanks to goTRG's Camillus House donation.

Edwin Quinones found goTRG in 2014. Over the years, Edwin remains just as committed to the team as he strives to continually set new precedents.

goTRG is proud to be recognized as a Green Supply Chain winner by Supply & Demand Chain Executive for its commitment to sustainability through waste reductions, emission reductions, and corporate and social responsibility.

The rise of e-commerce changed everything about returns policies. But in the post-pandemic world, retailers must readjust (again) to reduce returns expenses and increase recovery on every item.

After a year of significant change across the industry, goTRG continues to grow to keep up with reverse logistics demands, looking to bring on 200 new employees.

Meet goTRG's Process Engineering Manager, Aysia Saylor. Straight out of college, Aysia arrived ready to learn more about goTRG’s unique process for managing returns.

To combat growing returns waste, we’ve identified five strategies retailers can implement to prevent returns and make them more sustainable.

goTRG is proud to be recognized on Fast Company’s distinguished list of the World’s Most Innovative Companies for 2021.

Twelve years ago, Lisa never thought she'd work for the small company with big dreams known as "The Recon Group." Fast forward to today, goTRG manages returns worldwide and Lisa has never looked back since joining the team last year.

Yessy Gutierrez doesn’t remember applying to goTRG, but the company found her at the exact moment she was ready to make a change. In this month's goTRG Perspectives blog, learn about Yessy's career path, skills and future goals.

Millennial shoppers don’t plan to sacrifice quality when buying refurbished items–particularly electronics–they plan to refocus their dollars on repurposed items that deliver the best of all worlds.

From refurbishment and secondary markets to reconciliation and tapping into AI technology, here are our top 5 tips for retailers to increase returns profits. 

When Lacey first heard about a goTRG opening in Blacksburg, South Carolina, she was a stay-at-home mom considering entering the workforce again. goTRG was an opportunity worth pursuing.

Many consumers will return their new smart TVs in the weeks after the Super Bowl. Retailers must be prepared to discern between innocent buyers' remorse and straight-up returns fraud.

Top 3 inefficiencies in returns management and how data driven solutions are the only way forward.

Retailers can reduce e-waste by creating returns management solutions that include refurbishment and omnichannel resale strategies.

My name is Brady Holzhauer and my goal is to consistently deliver the best client experience by creating and communicating the value goTRG has to offer.

My name is Adam Ziegler. I joined goTRG in 2009–about a year after the company started. I wasn’t here from day one, but I’ve pretty much seen it all.

In the struggle to make returns profitable, retailers must also tackle the mounting issue of returns fraud.

AI eliminates human biases to make the most profitable returns decisions

How retailers and manufacturers can avoid errors and inefficiencies through contract management software.

The secondary market is becoming increasingly competitive, but resellers who implement the right strategies can rise to the top.

In an omnichannel world, there is no such thing as a one-size-fits all approach to listing products across marketplaces.

To recover the highest profits, while minimizing losses, retailers must create an effective strategy that guarantees visibility to where every dollar of inventory exists at all times.

At goTRG, Iolani gest daily opportunities to solve problems, wear multiple hats, and see how her work contributes to the company’s overall mission.

Pavel shares his story of career development at goTRG from software developer to product owner.

For better or worse, one outcome is clear: Retail will never be the same.

Why retailers must embrace the circular economy to improve their bottom line.

Time spent in quarantine lends an opportunity to tackle Spring home improvement projects. Consumers may curb spending due to economic risks from COVID-19, but they will undoubtedly shop more online this year.

Nearly two months after the last holiday jingle played, gift return season is coming to an end. Finally, ecommerce and mortar stores can analyze how returns affected their bottom lines and refine their strategies to maximize profits.

The rate of returns in the US continues to increase with no end in sight. Shifts in consumer behavior and the changes to retailer return policies to satisfy consumer preferences are fueling the increase. And the gap gets wider and wider.

Entering the eRetail space may appear challenging on the surface. However, there are affordable, cutting-edge solutions allowing anyone to master multi-channel sales.

Supply chain costs continue to rise, as do return rates for retailers. As consumer behavior shifts and ecommerce surpasses brick-and-mortar sales, businesses need to define a supply chain and returns management strategy for success.

A recent report released by Allied Market Research is raising a lot of eyebrows in the reverse logistics industry. The report concluded that the global reverse logistics market could reach $603+ billion in just 5 years.

Software-as-a-Service, or SaaS, is not a new buzzword for enterprise companies, and there is no doubt cloud technology plays some sort of role in your business’ daily ops.

Tis the season for higher online sales, returns, and critical warehouse challenges that can cripple ecommerce and fulfillment facilities.

What is causing the perpetual increase of return rates? There are a few fingers to be pointed, from more relaxed return policies to shifting consumer behavior.

Using intelligent AI disposition engines, retailers can decrease touches on returns and positively impact their bottom lines.

Our ability to quickly and in real time assess that value, and then market the product to these buyers will create a synergetic link between customer experience and bottom line profits.

From our booth in the Emerging Technologies Pavilion at Shoptalk 2018, our goTRG team shared our winning SaaS business solutions and artificial intelligence for supply chain and Omni-Channel.

goTRG’s introduction of the first machine learning neural net-based AI that is able to collect millions of points of data, is poised to revolutionize the reverse logistics play field.

Across the marketplace, myriad companies have always been collecting Big Data. But what are they doing with it? They collect it and save it and store it. For what?

If your company, retail and/or eCommerce, isn’t embracing an innovative solution for managing returns, don’t wait another minute. And, if your solution isn’t yielding the highest recovery of net costs on returns, you need a better solution.

2018 is the Year to Take Control of Your Supply Chain Operations.

Recoup the highest recovery of net costs by considering goTRG’s one-stop reverse logistics solution.

Not only does old stock tie up your cash flow. It also takes up precious space, balloons your storage charges, and raises your insurance premiums. Ultimately, the goods may have to be written off because they’ve become obsolete.

Inventory management is the heart of retail. You cannot wing your inventory management system and expect to win. You need to have a modern agile system that reduces risk and promotes growth. To do that you need to follow best practices.