Transforming Returns for Retailers

Merchandise returns are predicted to cost retailers $550 billion by 2021

Returns are inevitable, and increasingly common in the world of online shopping, but they don’t have to be detrimental. It’s our mission to recover lost retail profits through technology-driven infrastructure that efficiently manages returns.

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60% Higher

recovery value for returned and distressed inventory.

$2+ Billion

recovered for our retail partners.

20% More

returned products resold at full price.

(based on a goTRG case study)

Disrupting the Old Returns Model

The traditional returns process is broken. Retailers and manufacturers choose goTRG as their returns management service provider because our technology-driven model helps seamlessly elevate their existing reverse logistics operations and increases the value of excess, returned and distressed inventory.

The Old Model

Confusing RTV agreements result in mistrust between retailers and manufacturers.

Multiple touch points and biased returns decision-making based on personal opinions.

Distribution centers are not equipped to efficiently process & transport returns.

Lack of resources to return to vendor (RTV), refurbish, repair, and re-kit, distressed inventory and limited resale options.

Lose 87.5% of every returned product’s value due to reverse logistics inefficiencies.

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’s Model

Streamlined contract solutions autonomously determine best financial path for both parties.

Returns Automated Disposition (RAD) app and online plug-in use AI to determine the most profitable resale outcome in seconds.

Seamlessly processes returns and performs value-added services at goTRG’s warehouses across 15 global locations.

goMint refurbishment team renews products and simultaneously lists on 20+ trusted marketplaces in 7 days.

Recovers up to 60% more than traditional retail channels.

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Our Valued Clients

We have a proven model and a demonstrated track record. We have staked our reputation on the results we have achieved for our clients and partners. That’s why the largest retailers and manufacturers in the world trust goTRG to manage their returns.

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Expertise

Over the past 10 years we’ve processed 100’s of millions of products across all categories.

Each product-type has specific and complex requirements. When we entered this space, there was no standard compliance or governing regulations around refurbishment, repair, re-kitting, sanitization, data-wiping. We helped create these standards with keen attention to detail, only touching items when we can add value. Rest assured, whatever you sell, we’ve seen it, refurbished it, repaired it, sanitized it, data-wiped it, and resold it for higher recoveries and prevented items from ending up in landfills.

Home goods

Bedding, lighting fixtures and furniture, tools, decor, luggage & more.

Electronics

Cameras, smartphones, laptops, desktops, gaming, audio & more.

Apparel

Jewelry, clothing, shoes, accessories, bags, wallets & more.

Toys & Sporting

Sports & exercise accessories, dolls, action figures, learning games & more.