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Chain Store Age

Survey: Consumers Want Flexibility for Holiday Returns

Survey: Consumers Want Flexibility for Holiday Returns
Chain Store Age

A new [goTRG] survey reveals that holiday shoppers have high expectations for returns, despite ongoing supply chain issues.

According to the 2021 Consumer Holiday Shopping & Returns Behavior from returns management technology vendor GoTRG, over 80% of surveyed consumers think that retailers need to extend their returns windows (i.e. 120 days instead of

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