Retail job openings reached a staggering 1.3 million in August — the same month employees voluntarily left their jobs at record rates (4.3 million). As the 2021 holiday season approached, retailers scrambled to fill hundreds of thousands of vacant roles by offering higher wages and signing bonuses. However, while they made it through the holiday shopping craze, retailers must brace for the largest returns season of the year. Faced with continued employment deficits and drop-out rates, along with ongoing shipping and logistics woes, it will be a challenge for sure. Some issues are unavoidable, but retailers that utilize technology to make their existing staff and processes more efficient can minimize the fallout.
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