Despite a growing public awareness of the many supply chain crises spurred by COVID-19, there remains a limited understanding of how delivery networks really run — and how to navigate eco-conscious options. Many retailers that offer green shipping and fulfillment choices are failing to educate their customers, and consequently wasting their own efforts.
That’s one of the conclusions of a recent study conducted by retail returns company goTRG, which found that consumers simply don’t understand or consider the impact of their online shopping habits on climate change and the environment.
