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Yahoo Finance

Why Some Retailers are Still Leaning into Returnless Refunds

July 6, 2022

Some of the largest retailers are continuing to process refunds for items while also telling customers to keep the items, creating a situation where retailers are essentially giving away products.

“It started with keeping the consumer happy, and then you added the cost components,” Steve Rop, chief operating officer with goTRG, a company that works with companies such as Walmart, Sam’s Club, and Lowe’s to process returned items, told Yahoo Finance.

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About goTRG

goTRG is a leading reverse logistics company that specializes in solving returns. goTRG's connected suite of returns management SaaS, reverse supply chain, and ReCommerce services, under one roof, delivers a true end-to-end solution for returns from initiation through resale. goTRG works with retailers, eCommerce brands, and vendors, to deliver the smartest choices for every touch movement and pricing decision, while also preventing items from unnecessarily ending up in landfills.

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