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Supply & Demand Chain Executive

Why Returns Policies May Lead to the Second Wave of Holiday Shopping

December 8, 2022

E-commerce returns cost retailers an average of 55% of a product’s retail value in shipping, repackaging and processing fees. Bulky items like furniture are even more expensive due to the high cost of transporting overweight items. To make matters worse, online shopping and returns skyrocketed because COVID-19 trained people to shop from home. Struggling to overcome these reverse losses, retailers are radically rethinking e-commerce returns policies and incentivizing in-store transactions. These changes may drive record numbers of shoppers to return products to stores post-holidays, boosting sales and minimizing reverse costs.

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About goTRG

goTRG is a leading reverse logistics company that specializes in solving returns. goTRG's connected suite of returns management SaaS, reverse supply chain, and ReCommerce services, under one roof, delivers a true end-to-end solution for returns from initiation through resale. goTRG works with retailers, eCommerce brands, and vendors, to deliver the smartest choices for every touch movement and pricing decision, while also preventing items from unnecessarily ending up in landfills.

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