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Total Retail

Unlocking the Complexity: Navigating Returns Processing for Retail Success

June 13, 2023

Americans returned approximately $816 billion in products last year. For retailers, processing those returns is a costly endeavor. To navigate this dynamic and complex supply chain environment, the right returns management software solution is a critical factor for success. According to new data from goTRG, 34 percent of retailers say that they believe their business does a very poor to mediocre job with their returns process. However, there’s hope, as over 70 percent of retailers say they've invested in enhancing their reverse supply chain processes, with a majority investing between $1 million and $5 million dollars.

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About goTRG

goTRG is a leading reverse logistics company that specializes in solving returns. goTRG's connected suite of returns management SaaS, reverse supply chain, and ReCommerce services, under one roof, delivers a true end-to-end solution for returns from initiation through resale. goTRG works with retailers, eCommerce brands, and vendors, to deliver the smartest choices for every touch movement and pricing decision, while also preventing items from unnecessarily ending up in landfills.

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