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Chain Store Age

Survey: Consumers Want Flexibility for Holiday Returns

November 30, 2021

A new [goTRG] survey reveals that holiday shoppers have high expectations for returns, despite ongoing supply chain issues.

According to the 2021 Consumer Holiday Shopping & Returns Behavior from returns management technology vendor GoTRG, over 80% of surveyed consumers think that retailers need to extend their returns windows (i.e. 120 days instead of

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About goTRG

goTRG is a leading reverse logistics company that specializes in solving returns. goTRG's connected suite of returns management SaaS, reverse supply chain, and ReCommerce services, under one roof, delivers a true end-to-end solution for returns from initiation through resale. goTRG works with retailers, eCommerce brands, and vendors, to deliver the smartest choices for every touch movement and pricing decision, while also preventing items from unnecessarily ending up in landfills.

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