No items found.
News
Featured in 
Forbes

Retailers Really, Really Don’t Want Your Holiday Returns This Year

Published: 
December 26, 2022

Even when retailers agree to take rejected gifts off customers’ hands, they’re more likely this Christmukkah season to require shoppers to pay for return shipping and restocking than in the past.

In an effort to mitigate costs, about 60% of retailers are tightening their return policies, according to goTRG, a company that helps Walmart, Sam’s Club and other large retailers process returns.

Another tactic gaining traction is to just let customers keep items while at the same time issuing a refund. That way retailers never have to see the merchandise again. So-called returnless refunds hit $4.4 billion in 2021, according to Alix Partners. Roughly one-quarter of retailers are now employing the strategy in some way, according to Sender Shamiss, CEO of goTRG, who estimates that the figure is up from about 10% previously.

Continue on the official source
About goTRG

goTRG is a leading reverse logistics company that specializes in solving returns. goTRG's connected suite of returns management SaaS, reverse supply chain, and ReCommerce services, under one roof, delivers a true end-to-end solution for returns from initiation through resale. goTRG works with retailers, eCommerce brands, and vendors, to deliver the smartest choices for every touch movement and pricing decision, while also preventing items from unnecessarily ending up in landfills.

Other News

The wrong trousers? Retail has a new solution to the returns problem

April 22, 2024

Read
arrow-right

goTRG Saves 50 Million Pounds of Returned Products from Landfills and Recovers $5 Billion in Profits for Retailers

April 8, 2024

Read
arrow-right

Walmart hikes return shipping rates for seller-fulfilled orders

March 29, 2024

Read
arrow-right