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Insider Intelligence

goTRG’s return data featured in Insider Intelligence: Retailers continue to roll back free returns

June 20, 2023

Retailers are increasingly utilizing "final sale" tactics to reduce merchandise overstock and minimize returns. The challenge of handling returns persists, with an estimated $211.76 billion worth of online purchases expected to be returned this year. As a result, more retailers, around 66%, are charging for returns compared to 60% in the previous year. Even Amazon, known for its free delivery and returns, now charges $1 for certain returns at UPS stores. However, making returns more difficult for shoppers may have adverse effects, as 87% of consumers consider free returns important, and it ranks as the second most significant factor influencing online purchases.

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About goTRG

goTRG is a leading reverse logistics company that specializes in solving returns. goTRG's connected suite of returns management SaaS, reverse supply chain, and ReCommerce services, under one roof, delivers a true end-to-end solution for returns from initiation through resale. goTRG works with retailers, eCommerce brands, and vendors, to deliver the smartest choices for every touch movement and pricing decision, while also preventing items from unnecessarily ending up in landfills.

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