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goTRG’s return data featured in ConsumerAffairs: Do you return a lot of purchases? Better be ready for the pushback.

June 20, 2023

The landscape of consumer returns is undergoing a rapid transformation, with over 60% of retailers significantly altering their policies, and some even eliminating returns altogether. The Wall Street Journal recently reported a growing trend towards nonreturnable items, citing examples like Poshmark, where a 61% increase was observed in items marked "new with tags" and designated as "final sale." This shift effectively removes the option for shoppers to return items that don't fit or meet their expectations. The increase in returns, which now accounts for 16.5% of sold items, has prompted retailers to take control and restrict returns, often targeting "serial returners." Smaller merchants, lacking the necessary resources, struggle to implement such measures. Consumers should exercise caution and inquire about a store's current returns policy, as many retailers have eliminated free returns and introduced additional charges like shipping or restocking fees.

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About goTRG

goTRG is a leading reverse logistics company that specializes in solving returns. goTRG's connected suite of returns management SaaS, reverse supply chain, and ReCommerce services, under one roof, delivers a true end-to-end solution for returns from initiation through resale. goTRG works with retailers, eCommerce brands, and vendors, to deliver the smartest choices for every touch movement and pricing decision, while also preventing items from unnecessarily ending up in landfills.

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