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Supply Chain Brain

E-Tailers No Longer Want to Pay for Your Returns

August 22, 2022

The entrenched practice isn’t disappearing overnight, but “we’re seeing little cracks in it,” says Steve Rop, chief operating officer of goTRG, a reverse-logistics specialist. The reason is one of basic economics: For brands and retailers, e-commerce costs, especially those associated with the movement and processing of returned merchandise, are skyrocketing. “If they want to continue to be profitable and grow the e-commerce channel,” he says, “they’re going to have to do something different with the returns process.”

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About goTRG

goTRG is a leading reverse logistics company that specializes in solving returns. goTRG's connected suite of returns management SaaS, reverse supply chain, and ReCommerce services, under one roof, delivers a true end-to-end solution for returns from initiation through resale. goTRG works with retailers, eCommerce brands, and vendors, to deliver the smartest choices for every touch movement and pricing decision, while also preventing items from unnecessarily ending up in landfills.

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