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Insider Intelligence

A perfect storm of factors fueled increased returns during the 2022 holiday season

March 17, 2023

Insider Intelligence's inaugural US retail and ecommerce returns forecasts show how 2022 marked a turning point for ecommerce return volumes. After two years of outsized growth, ecommerce returns dipped by 2.5% year over year per Insider Intelligence's estimates, and they now expect ecommerce return rates to approach pre-pandemic levels by 2026. But the 2022 holiday season broke with that trend and is likely to be repeated in 2023 as uncertain economic conditions persist.

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About goTRG

goTRG is a leading reverse logistics company that specializes in solving returns. goTRG's connected suite of returns management SaaS, reverse supply chain, and ReCommerce services, under one roof, delivers a true end-to-end solution for returns from initiation through resale. goTRG works with retailers, eCommerce brands, and vendors, to deliver the smartest choices for every touch movement and pricing decision, while also preventing items from unnecessarily ending up in landfills.

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