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Multichannel Merchant

2020 Year in Review: Retail Upended, Reset Continues

Published: 
December 31, 2020

More ecommerce equals more returns, and 2020 saw partnerships emerge to address the burgeoning issue. In September, Staples agreed to accept returns from other retailers through a partnership with Optoro, similar to what Kohl’s had done with Amazon three years prior, while Happy Returns expanded to 2,600 locations through a deal with FedEx. Other returns providers like Narvar, B Stock, Returnly and goTRG found themselves in high demand from swamped ecommerce sellers.


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About goTRG

goTRG is a leading reverse logistics company that specializes in solving returns. goTRG's connected suite of returns management SaaS, reverse supply chain, and ReCommerce services, under one roof, delivers a true end-to-end solution for returns from initiation through resale. goTRG works with retailers, eCommerce brands, and vendors, to deliver the smartest choices for every touch movement and pricing decision, while also preventing items from unnecessarily ending up in landfills.

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