Why Some Retailers are Still Leaning into Returnless Refunds

Some of the largest retailers are continuing to process refunds for items while also telling customers to keep the items, creating a situation where retailers are essentially giving away products.

“It started with keeping the consumer happy, and then you added the cost components,” Steve Rop, chief operating officer with goTRG, a company that works with companies such as Walmart, Sam’s Club, and Lowe’s to process returned items, told Yahoo Finance.

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