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Retail Brew

Retailers grapple with the financial impact of the returns process

Retailers grapple with the financial impact of the returns process
Retail Brew

With Black Friday and Cyber Monday in the rearview mirror, retailers should soon expect a flood of returns from shoppers.

As Retail Brew previously reported, companies have very different approaches to returns, and those differences are exacerbated during the holiday shopping season. Retailers don’t like returns, but why? The short answer is…

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