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Outsourced Returns Management Benefits Third-Party Online Sellers

Outsourced Returns Management Benefits Third-Party Online Sellers
Total Retail

Big-box retailers aren’t the only ones contending with reverse logistics challenges. Returns are an expensive headache for third-party online sellers as well. Vendors on Amazon.com, eBay, Walmart.com, and Wish.com must handle excessive e-commerce returns, as 20 percent of all online purchases are sent back. Online sellers must also contend with higher consumer expectations for a seamless returns experience, including the ability to offer instant refunds.

Despite these challenges, most vendors…

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