Forecasts by the National Retail Federation suggest that online shoppers are returning fewer of the items they purchased in the 2022 holiday season than they did in the prior year.
According to the National Retail Federation, retailers can expect 17.9% of the merchandise purchased during the 2022 holiday season to be returned. That comes to nearly $171 billion in returned goods. The expected rate of holiday returns is more than a full percentage point higher than the 16.5% average return rate throughout the year.
