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2020 Year in Review: Retail Upended, Reset Continues

2020 Year in Review: Retail Upended, Reset Continues

More ecommerce equals more returns, and 2020 saw partnerships emerge to address the burgeoning issue. In September, Staples agreed to accept returns from other retailers through a partnership with Optoro, similar to what Kohl’s had done with Amazon three years prior, while Happy Returns expanded to 2,600 locations through a deal with FedEx. Other returns providers like Narvar, B Stock, Returnly and goTRG found themselves in high demand from swamped ecommerce sellers.


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