Returns Management

Explore the evolving landscape of returns in the retail industry as major retailers, including Zara, Neiman Marcus, and DSW, shift their return policies. Rising costs associated with returns, such as transportation expenses and excessive touches, have compelled retailers to reevaluate their strategies. Learn how retailers are navigating these challenges and finding sustainable solutions to balance customer satisfaction with cost efficiency in returns management.

goTRG's returns management guide explores how retailers and vendors can seamlessly collaborate to improve RTV terms and increase reverse profits.

goTRG is proud to be recognized on Fast Company’s distinguished list of the World’s Most Innovative Companies for 2021.

Millennial shoppers don’t plan to sacrifice quality when buying refurbished items–particularly electronics–they plan to refocus their dollars on repurposed items that deliver the best of all worlds.

From refurbishment and secondary markets to reconciliation and tapping into AI technology, here are our top 5 tips for retailers to increase returns profits. 

Many consumers will return their new smart TVs in the weeks after the Super Bowl. Retailers must be prepared to discern between innocent buyers' remorse and straight-up returns fraud.

Top 3 inefficiencies in returns management and how data driven solutions are the only way forward.