Consumer Returns

eCommerce returns are a major challenge for retailers, with 73% listing it as a significant issue. The billions of returns each year result in high emissions and waste, highlighting the need for sustainable solutions. Excessive packaging, inefficient processing, and transportation expenses all contribute to the environmental threat posed by returns.

Consumers can take advantage of historic deals this holiday season, especially across categories like electronics, sporting goods, and appliances. Shoppers should check returns policies for holiday-specific updates with a discerning eye.

The rise of e-commerce changed everything about returns policies. But in the post-pandemic world, retailers must readjust (again) to reduce returns expenses and increase recovery on every item.

In the struggle to make returns profitable, retailers must also tackle the mounting issue of returns fraud.

Time spent in quarantine lends an opportunity to tackle Spring home improvement projects. Consumers may curb spending due to economic risks from COVID-19, but they will undoubtedly shop more online this year.

Nearly two months after the last holiday jingle played, gift return season is coming to an end. Finally, ecommerce and mortar stores can analyze how returns affected their bottom lines and refine their strategies to maximize profits.