Consumer Returns

The rise of e-commerce changed everything about returns policies. But in the post-pandemic world, retailers must readjust (again) to reduce returns expenses and increase recovery on every item.

In the struggle to make returns profitable, retailers must also tackle the mounting issue of returns fraud.

Time spent in quarantine lends an opportunity to tackle Spring home improvement projects. Consumers may curb spending due to economic risks from COVID-19, but they will undoubtedly shop more online this year.

Nearly two months after the last holiday jingle played, gift return season is coming to an end. Finally, ecommerce and mortar stores can analyze how returns affected their bottom lines and refine their strategies to maximize profits.