Consumer Returns

Millennial shoppers don’t plan to sacrifice quality when buying refurbished items–particularly electronics–they plan to refocus their dollars on repurposed items that deliver the best of all worlds.

From refurbishment and secondary markets to reconciliation and tapping into AI technology, here are our top 5 tips for retailers to increase returns profits. 

Many consumers will return their new smart TVs in the weeks after the Super Bowl. Retailers must be prepared to discern between innocent buyers' remorse and straight-up returns fraud.

In the struggle to make returns profitable, retailers must also tackle the mounting issue of returns fraud.

Time spent in quarantine lends an opportunity to tackle Spring home improvement projects. Consumers may curb spending due to economic risks from COVID-19, but they will undoubtedly shop more online this year.

Nearly two months after the last holiday jingle played, gift return season is coming to an end. Finally, ecommerce and mortar stores can analyze how returns affected their bottom lines and refine their strategies to maximize profits.